Refund policy
Refund & Satisfaction Guarantee
At My Grandparents Jalapeños & Pickles, we're proud of every jar we make and want you to enjoy every bite. If something isn't right with your order, we're here to help.
Damaged or Incorrect Orders
If your order arrives damaged, broken, or you received the wrong product, please contact us within 30 days of delivery.
To help us resolve the issue quickly, please include:
- Your order number
- A brief description of the issue
- Photos of the damaged product and packaging (if applicable)
Depending on the situation, we'll gladly:
- Send a replacement
- Issue a refund
- Provide store credit
Product Satisfaction
If you're not satisfied with your purchase for any reason, please reach out to us within 30 days of receiving your order. While we cannot accept returned food products for safety reasons, we'll work with you to make things right whenever possible.
Returns
Because our products are food items, we do not accept returns of opened or unopened jars. This policy helps ensure the safety and quality of all products we sell.
Refund Processing
Approved refunds will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.
Contact Us
If you have any questions or need assistance, we'd love to hear from you.
Email: support@mygrandparentspickles.com
Our Family Promise
Every jar we sell carries recipes that have been passed down through generations. If something isn't right, we'll do everything we can to make it right. Your satisfaction means as much to us as the traditions we're proud to share.