Shipping policy

Effective Date: 7/1/2026

Thank you for shopping with My Grandparents Jalapeños & Pickles! Every order is carefully packed to ensure your products arrive safely and ready to enjoy.

Order Processing

Orders are typically processed within 1–3 business days after they are placed.

Orders are processed Monday through Friday, excluding weekends and holidays.

Once your order has shipped, you will receive a confirmation email with tracking information (when available).

Shipping Rates

Shipping costs are calculated during checkout based on your order and delivery location.

From time to time, we may offer free shipping promotions. Any applicable promotions will be displayed on our website.

Delivery Times

Estimated delivery times begin once your order has been shipped.

While most orders arrive within 3–7 business days, delivery times may vary depending on your location and the shipping carrier.

Please note that shipping estimates are not guaranteed.

Shipping Carriers

We ship using trusted national carriers, including USPS, UPS, and FedEx. Carrier selection may vary based on your order size, destination, and shipping method.

Shipping Address Accuracy

Please ensure your shipping address is complete and accurate before placing your order.

We are not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided during checkout.

Damaged Shipments

We take great care in packaging every order. However, if your package arrives damaged or broken, please contact us within 30 days of delivery.

To help us resolve the issue quickly, please include:

Your order number
Photos of the damaged product(s)
Photos of the shipping box and packaging
A brief description of the issue

We'll work quickly to replace the damaged items or provide another appropriate resolution.

Lost or Delayed Packages

Once a package has been accepted by the shipping carrier, delivery is the responsibility of the carrier.

If your package appears lost or significantly delayed, please contact us and we'll be happy to assist you in working with the carrier to locate your shipment.